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Walang Pangarap na dapat Sukuan

“Tumutulong po ako ngayon sa mga student bilang balik sa pagtulong na ginawa sakin noon.” Ito ang pahayag ng 22-anyos na si Mark Anthony Perez mula sa Tibag, Tarlac City sa kanyang hatid na libreng serbisyo sa pamamagitan ng pagrerepair ng mga laptop ng mga estudyante.

Si Mark ay dating iskolar ng Expanded Student’s Grants-in-Aid Program for Poverty Alleviation (ESGP-PA) sa ilalim ng Pantawid Pamilyang Pilipino Program (4Ps). Taong 2014 nang mapabilang si Mark sa mga student-beneficiaries na makakatanggap ng scholarship mula sa ESGP-PA. Sa loob ng apat na taon hindi binitawan ni Mark ang kanyang mga pangarap, “Ako po ay isang kabataan noon na may matayog na pangarap sa buhay na hindi alam kung papaano makakapagtapos ng college, ngunit dahil sa 4Ps at sa mga taong tumulong sakin ay natapos po ako at ngayon ay isa ng ganap na computer programmer.”

Hindi inaasahan ni Mark na magiging viral ang kanyang Facebook Post kung saan hinandog niya ang kaniyang libreng serbisyo sa pagrerepair ng mga computer ng mga estudyante upang magamit nila sakanilang nalalapit na online classes. Sabi niya sa sarili kahit 10 o 20 na laptop lang ay titigil na siya, ngunit dahil sa pagiging viral ng kanyang post sobrang dami umano ang nagpi-PM (private message) sakanya ngayon para magparepair ng laptop.

Masayang pagbabahagi ni Mark, “Sobrang saya ko, lalo na ngayon may mga tao na rin sa ibang lugar na tumugon sa panawagan ko. Maging sila man po ay nag-ooffer na ngayon ng libreng repair para sa mga student. Meron na sa Pampanga at Antipolo. Nawa mas dumami pa kami.”

Ang payo naman ni Mark sa mga kabataan na nakakaranas ng kahirapan, “Huwag kayong sumuko kahit na mahirap. Magpatuloy kayo para sa pangarap niyo. Ang taong sumusuko, kailanman ay hindi magtatagumpay sa hamon ng buhay.”

Dagdag pa niya, “I’ve been there. Those struggles, problems, and hardship in life will bring you good things – and will build your character. Overcome those challenges in life dahil part yan ng success. Because you will never be able to enjoy success without struggles, problems and hardship.”

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DSWD, inilunsad ang uSAPtayo website para sa mga reklamo sa SAP

Maaari nang magpadala online ang publiko ng mga katanungan o hinaing kaugnay ng Social Amelioration Program (SAP) at mabilis na makatanggap ng napapanahon at naaangkop na tugon mula sa Department of Social Welfare and Development (DSWD) matapos ilunsad ng Ahensya ang uSAPtayo website, ngayong araw, Agosto 13.

Ang uSAPtayo website ay nagbibigay ng isang online platform kung saan ang publiko ay maaaring magpadala ng katanungan at magsumite ng mga hinaing hinggil sa pagpapatupad ng SAP. Ito ay bilang tugon sa mga karaniwang reklamo at alalahanin ng publiko ukol sa programa, tulad ng elihibilidad ng ibang mga benepisyaryo, paglabag sa proseso ng pamamahagi, at pagkaantala sa pagbibigay ng ayuda, bukod sa iba pa.

Sa pagpapatupad ng SAP, ang DSWD ay tumatanggap ng mga katanungan at reklamo hinggil sa programa sa pamamagitan ng hotline numbers, social media accounts, at iba pang mga channel nito na nagpapakita ng pangangailangan para sa isang mas mahusay na proseso sa paghawak ng mga hinaing at iba pang uri ng puna sa SAP. Sa tulong-teknikal ng World Bank, Australian Embassy, at Japan-World Bank Disaster Risk Program Program, ang DSWD, na pinapabuti ang mga mekanismo ng paghahatid ng serbisyo ng ahensiya upang masigurong natutugunan ang mga pangangailangan ng publiko.

Mayroon apat na madadaling hakbang upang makapagpadala ang publiko ng kanilang mga hinaing: una, bisitahin ang www.usaptayo.dswd.gov.ph; pangalawa, i-click ang makipag-usap; pangatlo, punan ang mga kinakailangang impormasyon at mag-upload ng mga kinakailangang dokumento o patunay; at pang-apat, i-click ang isumite.

Ang uSAPtayo website ay maaaring ma-access 24/7. Ang anumang hinaing na matatanggap sa pamamagitan ng online registration o call center ay ire-rehistro sa portal kung saan magtatakda ng isang unique reference number na maaaring magamit upang mag-follow-up at subaybayan ang isinumiteng katanungan o reklamo.

Ipo-proseso ng mga grievance officers ang bawat hinaing na matatanggap sa pamamagitan ng portal para sa mabilis na pagtugon sa loob ng tatlong (3) araw, maliban sa mga kumplikadong mga hinaing na kinakailangang isangguni sa iba pang mga opisina o awtoridad.

Ang uSAPtayo ay isang inisyatibo ng DSWD upang mapagbuti ang pagtanggap at pagsangguni sa mga reklamo at hinaing. Lahat ng mga personal na impormasyon na matatanggap ay gagamitin lamang upang matugunan at malutas ang mga isyu o hinaing kaugnay ng SAP.

Para sa karagdagang impormasyon tungkol sa uSAPtayo, maaaring bisitahin ng publiko ang mga DSWD Field Offices o magpadala ng email sa sapgrievances@dswd.gov.ph o usaptayo@dswd.gov.ph. Bukod sa uSAPtayo website,  maaari ring magpadala ng katanungan at hinaing sa pamamagitan ng mga hotlines ng DSWD: 0947-482-2864, 0916-247-1194 at 0932-933-3251. Ang publiko ay maaari ring magpadala ng mga text message sa 0918-912-2813 o bisitahin ang mga accounts sa Facebook at Twitter ng DSWD, ang @dswdserves. ###

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DSWD warns public against fake social media pages, groups on SAP

The Department of Social Welfare and Development (DSWD) warned the public against social media pages and groups that are posting and sharing fake information regarding the Social Amelioration Program (SAP).

DSWD cautioned citizens that these pages and groups contain fake reports that aim to misinform the public or gather personal information which can be used by online scammers to perform theft.

Instead, the Department advised the public, especially the SAP beneficiaries, to check their sources of online information and engage only with legitimate sources such as official government websites and social media pages with verification check marks, including the official DSWD Facebook page (https://web.facebook.com/dswdserves).

Meanwhile, due to reports of phishing scams targeting SAP recipients, the Department also reminded SAP beneficiaries to avoid giving out their M-PIN, One-Time PIN (OTP), or other confidential information to people introducing themselves as personnel of financial service providers (FSPs) or DSWD.

The Department will continue to issue advisories to alert the public on the proliferation of fake news on SAP. #

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DSWD vows unhampered service as more staff test positive for COVID-19

The Department of Social Welfare and Development (DSWD) assured its commitment to deliver unhampered public service amid the ongoing pandemic even as more of its personnel have tested positive for COVID-19.

To date, a total of 434 personnel have been affected by the health crisis. Of this number, 123 are confirmed cases with 74 active cases, while the rest are undergoing quarantine. They were provided with personal protective equipment, financial and medical assistance, food packs, and psychosocial services based on needs.

DSWD is the lead agency in the implementation of the Social Amelioration Program (SAP) which grants emergency cash subsidies to low income families to help them cope with the ongoing pandemic. Considered as SAP frontliners, DSWD personnel brave the threats to their health and well-being in order to deliver the cash subsidies during manual payouts in big venues, as well as in far-flung and conflict-areas.

Aside from the SAP, DSWD personnel also render face-to-face service to clients availing of the Assistance to Individuals in Crisis Situation, locally-stranded individuals, seniors citizen-beneficiaries of the Social Pension, and persons with disability, among others.  ###

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DSWD appeals anew to seniors, PWDs to send representatives to claim SAP aid

The Department of Social Welfare and Development (DSWD) once again reminded  senior citizens and persons with disability (PWD) to avoid going outside to claim their cash subsidies under the Social Amelioration Program (SAP) and other aid from the Department, but, instead send their authorized representatives.

DSWD is implementing manual and digital distribution methods through financial service providers (FSPs) and cash cards for the second tranche of SAP. However, since qualified beneficiaries may still need to line up in payout centers to cash out their subsidies, DSWD appealed to seniors and PWDs to send younger and healthier members of their families as their authorized representatives to claim or withdraw their grants.

Meanwhile, the Department is also conducting house-to-house delivery of cash aid under the Social Pension for Indigent Senior Citizens and the Centenarian Act.

The Department continues to put premium on the safety and welfare of the older persons and PWDs especially during this ongoing global health crisis. ###

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DSWD explains reduction of eligible beneficiaries for SAP second tranche

The Department of Social Welfare and Development (DSWD) explained the reasons on the reduction in the number of qualified beneficiaries for the second tranche of the Social Amelioration Program (SAP) to 14,117,957.

DSWD said that one reason for the decrease is the stringent validation and deduplication process that was conducted to ensure that only qualified low-income families will receive assistance and that there will be no duplication of assistance from other government agencies providing aid.

As of August 1,  a total of 842,014 families received duplicate assistance after they were cross-matched with the data bases of the DSWD’s Emergency Subsidy Program and  Pantawid Pamillyang Pilipino Program (4Ps), as well as with  the Department of Agriculture’s  Financial Subsidy to Rice Farmers (DA-FSRF), Department of Labor and Employment’s COVID-19 Adjustment Measures Program (DOLE-CAMP), and the Department of Finance-Social Security System’s Small Business Wage Subsidy Program (DOF-SSS-SBWSP).

Likewise, the DSWD found around 200,000 of the identified beneficiaries to be ineligible.

DSWD further explained that local government units (LGUs) were unable to produce 5 million families to comprise the roster of waitlisted beneficiaries and only submitted more than 3.2 million names. They also have not completely uploaded the encoded Social Amelioration Card (SAC) forms, which serve as basis for the Department’s processes in coming up with its clean list of beneficiaries for the second tranche and for the waitlisted.

DSWD disclosed that the new target now covers 1.3 million 4Ps beneficiaries in ECQ areas; 7.2 million non-4Ps beneficiaries in ECQ areas from May 1 to 15; 3.2 million waitlisted families nationwide who did not receive the first tranche; and 2.1 million waitlisted families  in ECQ areas from May 1 to 15.

Likewise, the beneficiaries from the DOLE’s TUPAD and DA’s FSRF are also in the new list of SAP recipients with DSWD providing the top up assistance.

It can be recalled that under Executive Order No. 112, S. of 2020 dated April 30, 2020 and the Memorandum issued by Executive Secretary Salvador Medialdea on May 2, 2020 identifies the ECQ areas that include Region III except Aurora Province, National Capital Region (NCR), Region CALABARZON, Benguet, Pangasinan, Iloilo, Cebu Province, Bacolod City, Davao City, Albay Province, and Zamboanga City.

The DSWD assures the public that the excess funds from the reduced number of beneficiaries for the second tranche of SAP would still be used judiciously in government efforts to address the ongoing pandemic. ###

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DSWD distributes P63.2 billion to 9.7 million SAP 2 beneficiaries

The Department of Social Welfare and Development (DSWD) has distributed a total of P63.2 billion to more than 9.7 million family-beneficiaries of the second tranche of the emergency cash subsidy under the Social Amelioration Program (SAP).

As of August 5, the subsidy has already been provided to more than 1.3 million Pantawid Pamilyang Pilipino Program (4Ps) beneficiaries; over 5.1 million low-income, non-4Ps families; and more than 3.2 million waitlisted families nationwide and in areas under Enhanced Community Quarantine (ECQ).

DSWD continues to urgently distribute the aid to the remaining beneficiaries through the simultaneous conduct of manual and digital payouts. The Department has developed a catch-up plan to expedite the provision of the subsidy to ensure that the set timeline for completion by the second week of this month will be met.

Under the digital payout, the SAP of more than 6.8 million beneficiaries have been assigned and funded for digital payment by the Department’s partner-Financial Service Provider (FSPs), including GCash, Paymaya, Starpay, RCBC, Robinsons Bank, and Unionbank.

The number includes 1,822,191 families who will receive their subsidy from GCash; 515,670 from Paymaya; 762,570 from RCBC; 100,933 from Robinsons Bank; 2,825,825 from Starpay; and 761,270 from Unionbank. Some 50,459 beneficiaries will receive their SAP from Landbank of the Philippines.

DSWD emphasized that the engagement of FSPs makes way for a faster and safer delivery of SAP, as it ensures a contactless provision of the aid.

Meanwhile, with the declaration of Modified ECQ (MECQ) in the National Capital Region (NCR) and in Cavite, Laguna, Rizal, and Bulacan from August 4 to 18, the Department met with its partner-FSPs to ensure that beneficiaries in these areas will continuously be served. Payout and cash out partners of DSWD are allowed to operate in a 50% capacity, ensuring that minimum public health standards and the protocols set by the Inter-Agency Task Force for the Management of Emerging Infectious Diseases are strictly observed.

DSWD has also been coordinating closely with local government units (LGUs) to ensure that beneficiaries—those who are physically-fit and are Authorized Persons Outside Residence (APOR)—will  be allowed to go out during their payout dates as well as when they need to cash out their subsidies.

The Department reiterated that it is committed to deliver the aid amid the health crisis as it recognizes the need for assistance of the most-affected families in these trying times.###

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Survey result affirms DSWD delivered much needed aid amid pandemic

The Department of Social Welfare and Development (DSWD) said that the result of the survey conducted by the Social Weather Station (SWS) showing that 72% of Filipinos say that they received money-help from the government is an affirmation that the Department was able to deliver the much needed aid for Filipinos amid the pandemic.

The survey result further showed DSWD as the most mentioned source of help with 41 and 28 percent ratings for DSWD in general, and for DSWD’s Social Amelioration Program (SAP), respectively.

DSWD said that despite the challenges in delivering services to the poor and vulnerable during these difficult times, the survey result manifests that the public have received the help that they need from the Department to cope with the ongoing health crisis.

The Department added that the survey result also validates the objective of the Social Amelioration Program (SAP) which is to help the low-income families meet their basic needs amid the pandemic.

DSWD emphasized that this significant development serves as a motivation for the personnel of the Department to work doubly hard to ensure that more families in need will be reached and served.  ###

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