The Department of Social Welfare and Development (DSWD) Field Office III is committed to protecting your personal data privacy in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA).
This Privacy Statement explains our general commitment to data privacy. We may issue separate Privacy Notices in an appropriate format and manner whenever we collect personal data through other channels, such as:
- publicly facing information systems (e.g., kiosks, portals, online applications),
- feedback or registration forms,
- service transactions and client assistance desks, or
- posted notices at physical offices or events.
In all instances, the processing of your personal and sensitive information will strictly follow the provisions of the DPA, particularly the general principles of Transparency, Legitimate Purpose, and Proportionality.
Website Privacy Notice
This notice applies to the official DSWD Field Office III website.
Personal Data Collected
We may collect the following when you submit forms, inquiries, or service requests:
- Name
- Email address
- Contact number
- Information you voluntarily provide through feedback forms or online submissions
In addition, our website may collect standard technical information such as:
- IP address, browser type, and device information
- Pages and links accessed on our site
- Date and time of visit
This information is used only for legitimate purposes, including improving our services and responding to your requests.
Use and Purpose of Processing
Your personal data is used to:
- Process and respond to inquiries or service requests,
- Provide status updates and advisories,
- Document feedback to improve programs and services,
- Comply with legal and regulatory requirements.
Data Sharing and Disclosure
We do not sell, trade, or disclose your personal data to unauthorized parties. We may share it only with:
- Authorized DSWD personnel,
- Partner government agencies, when necessary to serve you,
- Oversight and regulatory bodies, if legally required.
Storage, Retention, and Disposal
- Your data will be stored in secure systems and retained only for as long as necessary to fulfill the purpose of collection, or as required by law.
- When no longer needed, records will be securely disposed of in accordance with government rules and DSWD policies.
Your Rights as a Data Subject
Under RA 10173, you have the right to:
- Be informed of how your data is used,
- Request access to your data,
- Request correction of inaccurate or outdated data,
- Request blocking or deletion, subject to retention policies,
- Object to certain processing activities,
- File a complaint before the NPC or with the DSWD FO III Compliance Officer for Privacy.
You may exercise these rights by submitting a Data Subject Request to DSWD Field Office III, onsite, or by sending emails.
Data Protection Measures
We implement organizational, physical, and technical measures such as:
- Encrypted website connections (HTTPS),
- Access controls for authorized personnel only,
- Secure servers and system monitoring,
- Regular privacy and security compliance reviews.
Contact Information
For privacy-related inquiries, requests, or complaints, please contact:
Compliance Officer for Privacy (COP)
DSWD Field Office III
Email: cop.fo3@dswd.gov.ph
For escalated concerns, you may also reach:
- DSWD Central Office Data Protection Officer (DPO) at dpo@dswd.gov.ph
- Or the National Privacy Commission (NPC) at www.privacy.gov.ph