DSWD Centers and Residential Care Facilities (CRCF) | DSWD Field Office III Official Website

PRIVACY NOTICE

The Department of Social Welfare and Development (DSWD) Field Office III is committed to protecting your personal data privacy in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA).

This Privacy Statement explains our general commitment to data privacy. We may issue separate Privacy Notices in an appropriate format and manner whenever we collect personal data through other channels, such as:

publicly facing information systems (e.g., kiosks, portals, online applications),
feedback or registration forms,
service transactions and client assistance desks, or
posted notices at physical offices or events.

In all instances, the processing of your personal and sensitive information will strictly follow the provisions of the DPA, particularly the general principles of Transparency, Legitimate Purpose, and Proportionality.

Website Privacy Notice
This notice applies to the official DSWD Field Office III website.

Personal Data Collected

We may collect the following when you submit forms, inquiries, or service requests:

Name
Email address
Contact number
Information you voluntarily provide through feedback forms or online submissions

In addition, our website may collect standard technical information such as:

IP address, browser type, and device information
Pages and links accessed on our site
Date and time of visit

This information is used only for legitimate purposes, including improving our services and responding to your requests.

Use and Purpose of Processing

Your personal data is used to:

Process and respond to inquiries or service requests,
Provide status updates and advisories,
Document feedback to improve programs and services,
Comply with legal and regulatory requirements.

Data Sharing and Disclosure

We do not sell, trade, or disclose your personal data to unauthorized parties. We may share it only with:

Authorized DSWD personnel,
Partner government agencies, when necessary to serve you,
Oversight and regulatory bodies, if legally required.

Storage, Retention, and Disposal

Your data will be stored in secure systems and retained only for as long as necessary to fulfill the purpose of collection, or as required by law.
When no longer needed, records will be securely disposed of in accordance with government rules and DSWD policies.

Your Rights as a Data Subject

Under RA 10173, you have the right to:

Be informed of how your data is used,
Request access to your data,
Request correction of inaccurate or outdated data,
Request blocking or deletion, subject to retention policies,
Object to certain processing activities,
File a complaint before the NPC or with the DSWD FO III Compliance Officer for Privacy.

You may exercise these rights by submitting a Data Subject Request to DSWD Field Office III, onsite, or by sending emails.

Data Protection Measures

We implement organizational, physical, and technical measures such as:

Encrypted website connections (HTTPS),
Access controls for authorized personnel only,
Secure servers and system monitoring,
Regular privacy and security compliance reviews.

Contact Information

For privacy-related inquiries, requests, or complaints, please contact:

Compliance Officer for Privacy (COP)
DSWD Field Office III
Email: cop.fo3@dswd.gov.ph

For escalated concerns, you may also reach:

DSWD Central Office Data Protection Officer (DPO) at dpo@dswd.gov.ph
Or the National Privacy Commission (NPC) at www.privacy.gov.ph

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Cookie Policy

This is the Cookie Policy for DSWD Website, accessible from https://www.dswd.gov.ph

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

For more general information on cookies, please read "What Are Cookies".

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.

Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookiesWhen you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookiesIn order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.

Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully, that has clarified things for you, and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: ictms-dpo@dswd.gov.ph

By visiting this link: https://www.dswd.gov.ph/feedback/